Delivery FAQs
Do you deliver to my city?
We deliver within approximately a 100 km radius of our shop in Aalsmeer according to the delivery schedule that we are updating regularly and published on our website, Instagram, and in our email newsletter.
If you do not see your city in the schedule, please contact us and we will check whether delivery is possible.
Delivery Request Form
What is the minimum order value?
The minimum order value for home delivery is €100.
How much does delivery cost?
The delivery fee is €9.95 per order.
Until what time can I place an order?
Orders are accepted until 4:00 PM on the day of delivery, provided that the route is not fully booked.
After placing your order, you will receive a confirmation email with your delivery date and order details.
How do I order online?
1. Check the delivery schedule
Review our delivery schedule on the website or Instagram. If your city is not listed, contact us and we will check the possibilities.
2. Add products to your cart
Choose your favorite dishes and add them to your cart.
Minimum order value: €100
3. Choose your delivery method
Home Delivery (€9.95)
Shop Pickup (Free)
You can pay online or choose cash payment upon delivery.
4. Receive confirmation
You will receive a confirmation email with your delivery date and order details.
On the day of delivery, our driver will contact you before arrival.
Do you deliver to Rotterdam?
We currently do not offer home delivery to Rotterdam and surrounding areas.
However, you can:
- Purchase our most popular products directly from our partner, Lila Bakery.
- Place an order online and select Pickup at Lila Bakery during checkout.
Order before Friday and collect your order from Saturday.
Important update:
Our Lila Bakery pickup point is temporarily unavailable while the bakery is moving to a new location.
This month, we’d like to try a new pickup location in Delft and see if it is convenient for you. We believe this location may also be convenient for some customers from The Hague, Delft and surroundings.
📍 KFC Parking
Vrijenbanselaan 101
2612 CL Delft
🕖 Pickup time: 19:00–20:00
✨ Benefits:
- ✅ Free pickup
- ✅ No minimum order
- 🚗 Easy free parking
What information do I need to provide?
Please make sure your delivery address and phone number are correct. A Dutch phone number is preferred.
If needed, please provide additional instructions regarding access to your location or available parking.
How will I know when the driver is arriving?
Our driver will call you when your address is next on the route to inform you about the expected arrival time.
Please make sure you answer your phone.
Do I need to come outside to collect my order?
Yes, whenever possible we kindly ask customers to meet the driver outside.
This is especially helpful if you live in an apartment building or in a location with limited parking.
If you are unable to come outside, please let us know in advance by:
- Leaving a note with your order, or
- Replying to your order confirmation email.
Can I pay in cash?
Yes.
If you choose to pay in cash, we kindly ask you to prepare the payment in advance, preferably with the exact amount or as close to the exact amount as possible.
Can I request a specific delivery time?
If you will not be at home during the delivery window and need delivery within a specific time slot, please let us know when placing your order.
We can accept a maximum of one special time-slot request per delivery evening.
Our driver will do his best to accommodate your preferred time, but this cannot always be guaranteed due to route planning and traffic conditions.
What happens if I miss my delivery?
If we cannot reach you by phone and nobody is available to receive the order, the driver will return the order to our shop.
You may then collect your order from our shop during opening hours.
Delivery fees are non-refundable.
Are delivery times guaranteed?
No.
Delivery times are approximate and may vary due to traffic conditions, weather, route adjustments, and the number of orders scheduled on a particular day.
While we always do our best to deliver within the expected timeframe, exact arrival times cannot be guaranteed.
What happens when I place an order?
After placing an order, you will receive a confirmation email with your delivery date and order details.
By placing an order, you confirm that you have read and accepted our Delivery Terms.
General FAQs
What are your store opening hours?
Monday: Closed
Tuesday – Friday: 09:00 – 18:00
Saturday: 12:00 – 18:00
Sunday: 12:00 – 17:00
Fresh Chebureky every Friday 9-30 till 17-00
When do you have freshly fried chebureky?
Every Friday from 9:30 AM to 5:00 PM, we prepare freshly fried chebureky with a variety of fillings.
You can enjoy them hot and crispy at our shop (a few outdoor tables are available) or order them for takeaway.
Every Friday we also prepare:
- Homemade borscht
- Fresh salads
- Freshly baked buns
These dishes are available throughout the weekend while supplies last.
Is parking available at the shop?
Yes. You can park your car in the free 2-hour parking zone located next to our shop.
Address: Zijdstraat 1, 1431 EA Aalsmeer
Do you offer gluten-free products?
Most of our products contain dough or breadcrumbs and are therefore not gluten-free.
However, some dishes may be suitable for a gluten-free diet, such as:
- Stuffed peppers
- Holubtsi (cabbage rolls)
- Homemade cured salmon gravlax
- Saussage pork
- Soups
- Shashlyk
- Ukrainian pate
- Minced lard with garlic
- Meatballs
- Stuffed chicken leg
Do you offer vegan products?
Yes.
Our vegan options include:
- Varenyky with vegetables
- Varenyky with fruit fillings
- Holubtsi with rice and mushrooms
The selection may vary, so please check our webshop for current availability.
Do you offer vegetarian products?
Yes. Many of our dishes are vegetarian, including various varenyky, syrnyky, and vegetable-based specialties.
Is your meat Halal?
Yes. We source high-quality Halal meat for our products.
Where can I find allergen information?
You can find a detailed allergen list for all our products here
How can I buy your food?
You have two options:
- Visit our shop in Aalsmeer.
- Order online for home delivery or pickup.
Are your recipes from Galya Baluvana?
Yes.
We are a franchise partner of the famous Ukrainian brand Galya Baluvana and use the same production technology, recipes, and quality standards.
Do you offer catering?
Yes.
We provide professional catering services tailored to your needs.
Whether you are organizing:
- A festive reception
- A birthday party or family celebration
- A corporate event
- An office lunch
We can help create a delicious and memorable food experience.
Our catering combines beautiful presentation with authentic flavors. We offer both traditional Eastern European cuisine and international dishes tailored to your preferences.
You can rely on us for professional service and generous portions—your guests won’t leave hungry.
To request a catering quote please fill in the form below and we will contact you with a personalized proposal.
